MarketConnect User Guides

The following articles are intended to help with the setup, provisioning, selling and ongoing management of services purchased via MarketConnect.

Troubleshooting: Authentication required

Provisioning or management of MarketConnect services fails with an error in the module queue:

Error: Authentication required

The MarketConnect credentials in your WHMCS installation are not valid. For example, the account password may have changed.

To resolve this issue:

1. Go to Configuration > System Settings > MarketConnect.

2. Click Resolve Now under Your Account.

3. Follow the displayed instructions to log in using your current credentials.

4. Click Login.